General Terms and Conditions

1. Purpose, scope and contractual hierarchy

The Terms govern access to and use of the Services, the creation and management of accounts, content, automated features, introductions between parties, transactions, subscriptions and relations between the user and the Publisher to the extent that the Publisher is a party to the relevant relationship.

They apply to any Service that refers to them. Specific terms, an offer, quotation, purchase order, subscription screen, seller listing, community rules, an SLA, a DPA, API terms or a payment flow may supplement these Terms. In the event of conflict, the more specific provision prevails solely for its subject matter, subject to mandatory rights.

Where a transaction involves a third party, that third party’s terms may also apply to the contract concluded with it. The mere fact that the technical interface is provided by the Publisher does not mean that the Publisher automatically becomes the seller, service provider, employer, agent, insurer, carrier or a party to the contract between users.

2. Essential definitions

“Publisher” means the entity identified in the Legal Notice. “Service” means any website, application, API, module, tool or feature referring to this legal corpus. “User” means any natural or legal person using a Service. “Business User” means a person acting principally for purposes of their trade or profession. “Consumer” means a person who has that status under the mandatory law applicable to them.

“User Content” means any text, file, image, video, comment, review, listing, data, message, instruction, prompt or other item submitted by a user. “Partner” includes, in particular, a seller, service provider, restaurant, merchant, organisation, creator, advertiser, affiliate, professional or third-party supplier. “Transaction” means an order, booking, subscription, payment, paid introduction or other operation involving economic consideration.

3. Acceptance and capacity

By accessing or using a Service, the user accepts the provisions applicable to them. Where an explicit acceptance mechanism is presented, the user should proceed only if they have reviewed the relevant documents and have the necessary legal capacity.

A person acting on behalf of a company, association, public authority or other organisation represents that they have the authority required to bind that organisation. The Publisher may request reasonable evidence of such authority. In the absence of authority, the person remains responsible for the statements and acts they make to the extent provided by law.

4. Minors and protected persons

Services that are not expressly designed for minors must be used only by persons who meet the required age and capacity requirements. A Service intended for or accessible to minors may provide a parental interface, age restrictions, parental consent or appropriate verification measures.

Where authorisation from a holder of parental responsibility, legal representative or other responsible person is required, the relevant use must occur only after that authorisation has been obtained. Responsible persons are encouraged to supervise minors’ use, purchases and disclosure of personal information.

Nothing reduces the specific protections afforded to minors by law. The Publisher may restrict certain features, including payment, public posting, messaging, geolocation or interaction with third parties, where such restriction is reasonably necessary for safety or compliance.

5. Eligibility, territory and access restrictions

Access to a Service may depend on the country, region, user type, an invitation, a subscription, technical capability, a minimum age, Partner availability or legal constraints. The absence of a technical block in a territory does not guarantee that all features are legally or commercially available there.

The user must not circumvent territorial, sanctions, export, age, account or payment restrictions where such circumvention is contrary to applicable law or these Terms.

6. Account creation and accuracy of information

Where an account is required, the user must provide accurate, current and sufficiently complete information and update it when changes affect the Service. The user must not create an account under a false identity, impersonate a third party, fraudulently conceal their business status or create multiple accounts to circumvent a restriction.

The Publisher may refuse, suspend, merge or close accounts that are manifestly fraudulent, duplicated, compromised or created to circumvent a measure, subject to applicable mandatory safeguards and rights.

7. Credentials and account security

Credentials are personal unless a feature is expressly designed for team use. The user is responsible for their reasonable safekeeping and must promptly notify any suspected compromise. A password, API key or access secret must not be disclosed to an unauthorised person.

The Publisher may require a reset, stronger authentication, revocation of sessions or keys, a temporary freeze or additional verification where a security, fraud or unauthorised-access risk is detected. These measures may be taken without prior notice where delay would increase the risk.

8. Licence to access the Services

Subject to compliance with these Terms and payment of any amounts due, the Publisher grants a limited, personal or internal-to-the-authorised-organisation, non-exclusive, non-transferable unless authorised, and revocable right to use the Service for its normal purpose for the applicable access period.

This licence transfers no rights in the source code, infrastructure, models, databases, trade marks, methods, ranking systems or other assets of the Publisher. Legal rights that cannot be excluded, including certain mandatory interoperability exceptions, remain unaffected.

9. Prohibited uses

Unless permitted in writing or otherwise required by mandatory law, the Services must not be used to:

10. Protection against technical abuse and exploitation

The Publisher may apply rate limits, quotas, captchas, behavioural controls, blocklists, network restrictions, log analysis and other reasonable mechanisms to protect availability, users, partners and data integrity.

Knowledge of a technical defect confers no right to exploit it. The user must stop any action likely to aggravate a vulnerability and use the appropriate reporting channel. The Publisher may retain technical material necessary for analysis, prevention of recurrence and defence against claims.

11. APIs, automation and integrations

Where an API, webhook, key, SDK or integration is offered, its use is subject to applicable limits, documentation and authorisations. Keys must be protected and must not be embedded in a public environment where this would enable reuse by third parties.

The Publisher may change API versions, require a migration, deprecate a feature or revoke a compromised key. Where specific stability, quota or availability commitments exist, they are defined in the relevant documentation, offer or SLA.

A user of an integration is responsible for the lawfulness of the data they transmit, the authorisations they hold and the consequences of their own automations.

12. User Content — responsibility and warranties

The user remains responsible for the User Content they submit and represents that they have the rights, authorisations and legal bases necessary to communicate it and allow its processing for the purpose of the Service.

In particular, the user must not knowingly submit content whose publication or processing infringes an intellectual property right, protected secret, confidentiality obligation, image right, data-protection rule or applicable legal prohibition.

The fact that a Service technically allows a type of content is not a representation that such content is lawful in every situation.

13. Licence to User Content

To the extent necessary for operation of the Service, the user grants the Publisher a non-exclusive, worldwide licence to the extent technically required, royalty-free and sublicensable to necessary technical providers, to host, technically reproduce, cache, convert, index, rank, display, transmit, back up, moderate and distribute User Content in accordance with the requested features.

This licence is limited to operation, security, functional improvement, support and provision of the Service, together with legal obligations. It ends when the content no longer needs to be retained, subject to temporary backups, evidentiary obligations, legal requests, third-party rights and reasonable technical timeframes.

These Terms do not, by themselves, grant a general right to use private content to train an artificial-intelligence model unrelated to provision of the Service. If processing of a different nature is implemented, it must be appropriately described in the applicable information.

14. Moderation, detection and content restrictions

Where a Service hosts or distributes user content, the Publisher may use human and automated means to detect spam, fraud, manifestly unlawful content, rule violations, reputation abuse, security threats or other risks. Automated tools may produce false positives and may be reviewed where the law or the Service process provides for such review.

Depending on severity, context and applicable obligations, the Publisher may reduce visibility, de-index, label, refuse, remove, make inaccessible, retain for evidentiary purposes or restore content. It may also restrict a related feature or account.

No general monitoring obligation is created beyond what the law provides. Failure to remove content immediately is neither validation of that content nor a waiver of the right to act later.

15. Reports, challenges and cooperation

Reporting mechanisms must be used in good faith. Where possible, a report should identify the content, the reason for the report and information enabling its merits to be assessed. The Publisher may disregard requests that are manifestly automated, unusable, contradictory or abusive to the extent permitted by law.

Where an internal challenge or appeal mechanism is required or offered, the person concerned may provide information relevant to a reassessment. Restoration of content does not guarantee that it will remain available if new information emerges.

The Publisher may cooperate with authorities, rights holders, service providers and affected persons where required or permitted by law, while limiting data disclosures to what is necessary.

16. Sellers, service providers and Business Users

Where a Service allows a professional or third party to offer a good, service, booking, listing, content or performance, that third party is responsible for the accuracy of its information, professional authorisations, tax affairs, obligations toward its customers and performance of its contract, unless the Publisher expressly undertakes otherwise.

The professional must keep information about prices, availability, characteristics, restrictions, terms, identity, licences or certifications up to date where necessary. The Publisher may request supporting evidence, suspend an offer or apply compliance checks without those checks constituting a general warranty of the third party.

Where mandatory rules require prior information on reasons for suspension, main ranking parameters, access to data or changes to terms applicable to professionals, the corresponding information is provided in these Terms, the professional interface or a specific document.

17. Intermediary role and contracts between third parties

Some Services solely facilitate discovery, comparison, contact, booking, transmission of a request, communication or conclusion of a contract with a third party. In that case, the Publisher is a party to the principal contract between the user and the third party only if the interface or pre-contractual information expressly says so.

The Publisher does not guarantee the solvency, quality, availability, legality or performance of a third-party service merely because it appears in a Service. Checks, badges, rankings, labels or profile information have only the scope expressly stated and do not constitute insurance or a general guarantee.

Disputes concerning performance of a contract concluded exclusively between users or with a Partner should first be addressed to the relevant contracting party, without prejudice to the Publisher’s support mechanisms or legal obligations.

18. Rankings, comparisons and recommendations

The Services may order, filter, compare or recommend results on the basis of criteria such as relevance to the request, availability, location, price, quality or completeness of data, popularity, history, user feedback, compatibility, freshness, commercial performance or other Service-specific signals.

The principal factors useful for understanding a ranking are presented in the Service where required. Their exact weighting, anti-fraud methods, security parameters, trade secrets, proprietary models or details enabling manipulation of the system are not necessarily disclosed where the law does not require disclosure.

A higher-ranked result is not a guarantee that it is objectively the best for every user. The user must take their own needs into account and verify decisive information before an important decision.

19. Affiliate arrangements, advertising, sponsorship and remuneration

Some Services may receive a commission, referral fee, professional subscription fee, advertising remuneration or other consideration when a user clicks, requests a quotation, books, purchases or interacts with a Partner.

Where remuneration materially influences the order or presentation of a result, that influence is disclosed in accordance with applicable requirements, for example through a sponsorship label or information about ranking parameters.

The existence of remuneration does not automatically make the Publisher the seller of the product or provider of the third-party service. It does not relieve the Partner of its own obligations.

20. Quotation requests, leads and introductions

Where a user asks to be contacted, receive a quotation or be introduced to another party, the user authorises transmission of the information strictly necessary to selected or relevant Partners to respond to the request, as described at the time of collection and in the Privacy Policy.

Transmission of a request guarantees neither a response, price, availability nor conclusion of a contract. Offers received from a Partner may be subject to that Partner’s own checks, terms and prices.

A Partner may not use data received beyond the purposes authorised by applicable law and the relevant relationship.

21. Artificial intelligence and automated features

Some Services use artificial-intelligence models, recommendation systems, automated classifications or other algorithmic mechanisms to generate, reformulate, translate, rank, summarise or propose content. Where a user interacts directly with AI and this is not reasonably obvious, appropriate information may be displayed in accordance with applicable rules.

Generated results may be inaccurate, incomplete, outdated, non-unique, biased or unsuitable for a particular context. They are an aid and not an authoritative source. The user must verify important information and must not rely exclusively on an automated result for a decision capable of seriously affecting health, safety, fundamental rights, legal status, credit or another high-risk situation without competent human validation.

The user is responsible for the rights attached to the data and instructions they submit. Rights in generated outputs depend on the law, third-party rights, context and any terms of the model provider. The Publisher does not guarantee exclusivity or the ability to protect an output by intellectual-property rights.

The Publisher may implement filters, limits or generation refusals to reduce risk. Deliberate circumvention of those safeguards constitutes a breach.

22. Geolocation, maps, routes and contextual information

Location data, maps, distances, opening times, routes or availability may come from the device, third parties or approximate calculations. They may be affected by signal quality, data freshness, local changes or third-party errors.

Unless expressly stated otherwise, a location Service is not an emergency, certified navigation or safety service. The user must comply with signs, instructions from authorities and actual conditions on the ground.

23. General information and no regulated advice

Editorial, comparative, educational, general financial, technical, general health, travel, career or other information accessible through the Services is provided for information only unless a regulated professional service is expressly indicated.

It does not replace individualised advice from a qualified professional where the circumstances require it. The user remains responsible for verifying decisive information and taking their particular situation into account.

24. Offers, characteristics, prices and availability

Where a Transaction is offered, the essential characteristics, price or method of calculation, known charges, applicable taxes where required, duration, principal restrictions and relevant identity of the seller or service provider are presented before commitment to the extent required by applicable law.

Prices, stock, slots, lead times and availability may be supplied by a Partner and may change until confirmation. A manifest pricing or description error may be corrected; where a Transaction cannot legally or reasonably be performed on that basis, it may be cancelled and amounts actually collected for that Transaction are refunded in accordance with applicable rules.

Currency conversions and tax estimates may be indicative. The final authoritative amount is the amount presented for confirmation at the relevant time, except in the case of manifest error or contrary mandatory law.

25. Identity of the seller, service provider and payment recipient

The Publisher’s role varies by Service and Transaction. Depending on the case, the Publisher may be the direct seller or service provider, act as a technical intermediary, facilitate payment on behalf of a third party, use a payment service provider, or allow a Partner to collect payment directly.

Before validation of a payment or order, the interface, summary or contractual information specifies, as relevant, the identity of the seller or service provider, economic beneficiary, entity collecting payment or payment service provider used. This specific information prevails over any general assumption drawn from the domain name or appearance of the interface.

The mere fact that a payment technically passes through infrastructure or a payment account is not, by itself, sufficient to legally characterise the Publisher as seller of the underlying good or service. The legal characterisation depends on the role actually stated and performed in the Transaction.

26. Formation of an order or contract

Where required, ordering steps allow details of the operation to be checked and certain errors corrected before validation. An order requiring payment is considered finally accepted by the selling or service-providing party only at the point indicated in the flow, for example confirmation, acceptance by the professional, authorised collection or issuance of a confirmation.

Technical receipt of a request or an authorised payment does not necessarily constitute final acceptance where the Transaction depends on verification of availability, eligibility, fraud or acceptance by a Partner.

The Publisher or relevant seller may refuse a Transaction to the extent permitted by law, including in the event of unavailability, suspected fraud, manifest inconsistency, non-payment, legal restriction, manifest error or impossibility of performance.

27. Payment and payment service providers

Payments may be processed by one or more specialist providers. The user authorises operations necessary for payment and must comply with the terms of their payment method and, where applicable, those of the payment service provider.

The Publisher does not ask the user to bypass secure payment interfaces. Card details or other payment secrets may be collected directly by the relevant provider. The exact allocation of data-processing responsibilities is described in the Privacy Policy or payment interface.

Bank, foreign-exchange, rejection or external-provider charges remain payable by the party to whom they are legally attributable, unless otherwise stated.

28. Fraud prevention, disputes and chargebacks

To protect users and partners, a Transaction may be subject to automated or manual checks concerning, in particular, inconsistencies, abnormal behaviour, identity, payment method, history, location or fraud risk.

The user must dispute a payment in good faith. A deliberately abusive chargeback or dispute, after conforming provision of a Service and without a reasonable attempt at resolution where one was possible, may result in suspension, recovery of amounts legitimately due and retention of necessary evidence.

Nothing limits the right to dispute an unauthorised transaction or exercise a legal remedy.

29. Subscriptions, renewals and trials

Where a Service operates by subscription, the subscription screen specifies the duration, price, billing frequency, main features, any quotas and, where applicable, the automatic-renewal mechanism.

An automatically renewing subscription may renew until cancelled in accordance with the displayed arrangements, subject to mandatory notification and cancellation rules. The user remains responsible for cancelling before the relevant deadline if they do not wish it to renew, where that rule is legally applicable.

A free trial or promotional price may be subject to limits on duration, eligibility and frequency. If a payment method is required and automatic conversion to a paid offer is planned, that consequence must be indicated before registration in accordance with applicable law.

30. Changes to prices and offers

The Publisher may change prices, quotas, features or offer tiers for the future. Where a change affects an ongoing subscription and the law or the offer requires advance notice, a period of notice or a cancellation right, those safeguards are applied.

A change in tax, third-party cost, exchange rate or Partner service may be passed on where the contract and law allow it. The price applicable to a Transaction already finally concluded may not be changed retroactively except where permitted by law or agreed by the parties.

31. Cancellation, withdrawal and refunds

Rights of cancellation, withdrawal or refund depend on the user’s status, type of Transaction, seller or service provider, date of performance, applicable country and exceptions provided by law.

Where a mandatory right of withdrawal exists, the information necessary to exercise it is provided before conclusion or in the confirmation in accordance with applicable requirements. Where immediate performance, digital content, personalised or perishable goods, unsealed goods, a booking for a specified date or another statutory category results in exclusion or loss of that right, the necessary consents or acknowledgements are obtained where required by law.

Voluntary refunds, goodwill gestures or more favourable policies displayed by a Service do not automatically create an identical obligation for future Transactions. Mandatory rights always remain applicable.

32. Goods, food service, delivery, collection and date-specific services

Where a Service concerns meals, perishable goods, collection orders, deliveries, events, appointments, accommodation, activities or services on a specified date, the timeframes, areas, slots, allergens, options, availability and cancellation policies are those indicated by the relevant seller or service provider.

The user must verify important information, including allergies, dietary restrictions, address, times, beneficiary identity and access conditions. Automated information or a filter does not replace confirmation with the professional where a health or safety risk exists.

Delays or changes caused by a Partner, carrier, local conditions or force majeure are handled according to the responsibility of the relevant party and applicable mandatory rights.

33. Digital services, files and storage

Digital Services may depend on a browser, device, connection, storage space, formats or third-party software. Important prerequisites are communicated where relevant.

Unless there is an express backup or retention commitment, the user must keep a copy of content or files whose loss would cause significant harm. The Service’s backup mechanisms do not constitute an unlimited personal archive.

The Publisher may apply limits on size, duration, quota, bandwidth or retention. Data may be deleted after account closure or expiry of an announced period, subject to legal obligations and technical backups.

34. Third-party services and components

A Service may depend on maps, search engines, AI models, cloud infrastructure, authentication systems, social networks, payment providers, catalogues, carriers, app stores or other third parties. Interruption or modification of those services may affect functionality.

Where the user chooses to link a third-party account, the user authorises the necessary data exchanges in accordance with the permissions displayed. The user remains subject to the third party’s terms for their relationship with that third party.

The Publisher may replace a provider or integration with a functionally equivalent solution where this is reasonable and does not deprive the user of a mandatory right.

35. Availability, maintenance and continuity

Unless an SLA or express commitment applies, the Services are provided without a guarantee of continuous availability. Interruptions may occur for maintenance, deployment, security, incidents, capacity, third-party failure, force majeure or legal requirements.

The Publisher may perform urgent maintenance without notice where necessary for security or integrity. For plannable maintenance having a significant impact on a paid professional service, reasonable notice may be provided where circumstances permit.

Because no architecture can eliminate all risk, the Publisher does not guarantee the complete absence of errors, latency, packet loss, vulnerabilities or interruptions.

36. Changes, deprecations and beta versions

The Publisher may change the interface, features, formats, models, sources, ranking methods, limits or integrations in order to improve or secure the Services, comply with law or adapt its offering.

Features identified as beta, experimental, preview or similar may be incomplete, unstable and removed more quickly. They must not be used as the sole critical dependency unless otherwise agreed in writing.

A substantial change to a paid service during an ongoing period is subject to applicable specific commitments and mandatory rights.

37. Statutory warranties and warranty exclusions

Warranties that cannot be excluded or limited under applicable law remain fully applicable.

Except for those warranties and any express written commitment, the Services, results, aggregated data, recommendations and third-party content are provided as available. For Business Users, to the extent permitted by law, the Publisher disclaims implied warranties of merchantability, fitness for a particular purpose, absence of error, completeness or any particular commercial result.

No general statement, demonstration, roadmap or support response constitutes a contractual warranty of future functionality unless expressly identified as such a commitment.

38. Liability — common principles

Each party is liable for loss for which it is legally responsible. Nothing limits liability that cannot legally be limited, including where applicable law mandatorily protects life, physical integrity, fraud, wilful misconduct or certain consumer rights.

Subject to those reservations, the Publisher is liable only for loss having a sufficiently direct causal link with a breach attributable to it. Loss resulting exclusively from a third party, information supplied by the user, use contrary to instructions, an unauthorised modification or a decision taken despite an explicit warning may reduce or exclude liability to the extent permitted by law.

Where a Service merely introduces parties, the Publisher is not liable for non-performance of the principal contract by a third party except where a legal obligation or express commitment provides otherwise.

39. Limitation of liability between professionals

For Business Users only, and to the extent permitted by law, the Publisher is not liable for indirect, consequential or purely economic losses such as loss of profit, revenue, opportunity, customers, reputation, anticipated savings or data where those losses do not constitute compensable direct loss under applicable law.

Subject to liabilities that cannot be limited and unless a different cap applies under a specific contract, the Publisher’s aggregate liability to a Business User in respect of a Service is limited to the net amount actually paid to the Publisher for that Service during the twelve months preceding the event giving rise to liability. For a wholly free professional Service, a reasonable cap may be applied to the extent permitted by law.

This cap is assessed in the aggregate for claims arising from the same event or related events and is not multiplied according to the number of legal grounds invoked.

40. Warranty, defence and indemnification between professionals

For Business Users only and to the extent permitted by law, the professional shall indemnify, defend and hold harmless the Publisher, its officers, employees and service providers acting on its behalf against third-party claims, actions, demands, formal notices, investigations or proceedings, and against judgments, previously approved settlements and reasonable costs of defence, investigation, remediation or notification, to the extent that they result directly or reasonably from: (i) User Content, data, a trade mark, material or instruction supplied by the professional without the necessary rights or authorisations, including in relation to intellectual property, confidentiality, image rights, privacy or data protection; (ii) a good, service, offer, listing or activity offered by the professional that is unlawful, deceptive, dangerous, non-compliant or carried out without the required authorisation, licence or qualification; (iii) a material breach of these Terms, an applicable contractual document or applicable law; or (iv) fraud, impersonation, misuse, security compromise or unauthorised use attributable to the professional’s acts or omissions or those of its employees, service providers, account administrators or Authorised Users under its control.

This indemnity also covers, to the extent permitted by law, claims brought against the Publisher solely because the Service was made available where their principal cause lies in the professional’s failure to meet its own obligations toward its customers, users, employees, subcontractors, partners, public authorities or tax and social-security authorities. It is reduced only to the extent that the claim or loss is directly attributable to the Publisher’s own fault; a separate fault of the Publisher does not release the professional from the share of responsibility arising from its own acts or omissions.

The Publisher informs the professional of the claim within a reasonable time where possible and allows it to participate meaningfully in the defence. The Publisher may nevertheless retain or resume control of the defence where its own rights, reputation, security, regulatory obligations or the interests of other users are involved. Without the Publisher’s prior written consent, the professional may not enter into a settlement that would acknowledge fault by the Publisher, impose an obligation on it, limit its rights or require a payment from it. This indemnity is without prejudice to other available remedies and survives termination of the relationship in respect of facts, content, transactions, breaches or events occurring before termination.

41. Force majeure and events beyond reasonable control

Neither party is liable for delay or failure to perform caused by an event reasonably beyond its control whose effects could not reasonably have been avoided, including disaster, conflict, general outage, major attack, failure of essential infrastructure, decision of an authority, epidemic, network disruption or comparable event, to the extent recognised by applicable law.

The affected party takes reasonable steps to mitigate the impact. Payment obligations already due for services properly provided are not automatically cancelled by a force-majeure event.

42. Suspension and account restrictions

The Publisher may suspend all or part of access where reasonably necessary for security, fraud prevention, protection of third parties, non-payment, technical abuse, legal risk, an authority request, a material or repeated breach of the Terms, or integrity of the Service.

Where circumstances permit and the law requires it, the user receives the essential reasons and a reasonable opportunity to remedy or challenge the measure. Immediate action may be taken where prior communication would compromise an investigation, security measure or legal obligation, or expose others to risk.

A restriction may be calibrated: removal of content, limitation of posting, blocking of a payment method, revocation of an API key, suspension of a feature or closure of the account.

43. Termination and closure by the user

The user may stop using a Service and, where a closure feature exists, request closure of their account in accordance with the stated arrangements. Closing an account does not necessarily terminate a contract with a third party or a Transaction already under way.

For a subscription, the cancellation rules and effective date are those displayed on subscription or in the management area, subject to mandatory law. Where the law requires an electronic cancellation mechanism or particular procedure, the relevant Service makes it available.

Termination of access, closure of an account, expiry or termination of a subscription, Transaction or contractual relationship does not affect rights, claims, liabilities, remedies or obligations arising before its effective date. In particular, for as long as necessary for their purpose, provisions concerning amounts due, refunds or chargebacks, intellectual property, licences necessary for retention or legitimate processing of items already received, confidentiality, security, prevention of fraud and abuse, evidence, liability, indemnification, cooperation obligations and dispute resolution continue to have effect, together with any provision that by its nature or purpose is intended to survive.

Unless mandatory law provides otherwise or the parties subsequently enter into an express and valid agreement, surviving rights, obligations and liabilities remain governed by the version of the Terms and, where applicable, specific terms that applied to the relevant relationship, Transaction or event giving rise to them. Later publication of a new version of the Terms does not, by itself, have retroactive effect on an already terminated relationship, a Transaction already concluded, an earlier breach, a claim already accrued, a right already acquired or a dispute already arisen.

If the user later accesses the Services again, opens a new account, renews or enters into a new Transaction, the version then in force governs that new use or new relationship prospectively. It does not retroactively replace the rules applicable to earlier facts, except where required by law or where an express, valid and sufficiently clear agreement provides otherwise.

44. Effects of termination of the Service and data retention

When an account or Service ends, access may be interrupted. The user must export data they wish to retain before the announced date where an export tool or period is provided.

Operational deletion does not imply immediate erasure of every copy: some data may remain for a limited period in backups, security logs, evidentiary archives, billing systems or files subject to a legal obligation. The Privacy Policy describes the retention criteria.

45. Publisher intellectual property and user feedback

Rights in the Services and items supplied by the Publisher remain with the Publisher or its licensors. The user must not remove, conceal or alter ownership notices, signatures or traceability mechanisms where doing so is not necessary for authorised use.

If the user voluntarily submits a suggestion, improvement idea or non-confidential feedback, the Publisher may use it freely to improve its products without an obligation to pay compensation, provided that it does not claim ownership of the user’s pre-existing content. This provision does not apply to information expressly communicated under a confidentiality agreement.

46. Professional confidentiality

Where non-public information is exchanged in connection with a professional Service and is identified as confidential or reasonably understood to be so, each party takes reasonable precautions to protect it and uses it only for the relevant relationship.

Information is not confidential if it becomes public without fault, was already lawfully known, was lawfully obtained from a third party or was independently developed. Disclosure required by law or an authority may be made to the extent required.

47. Export controls, sanctions and compliance

The user must not use a Service where that use is prohibited by a sanction, export restriction or other mandatory rule applicable to them. The user must not knowingly provide the Service, data or technology obtained through the Service to a prohibited destination or person.

The Publisher may restrict access where there is a reasonable compliance-related ground, without being required to disclose information whose disclosure is prohibited.

48. Data, privacy and communications

Processing of personal data is governed by the Privacy and Cookies Page, which forms part of the legal corpus but serves a distinct information purpose. Use of a Service does not constitute consent to every processing activity: the appropriate legal basis depends on the relevant purpose.

Operational messages necessary for an account, Transaction, security or performance of the Service may be sent without being treated as direct marketing where the law permits. Marketing communications are subject to applicable consent or objection rules.

49. Electronic evidence and logs

To the extent permitted by law, technical logs, timestamps, confirmations, consent records, document versions, connection traces and electronic archives may be used as evidence of operations, access and communications.

Nothing declares those items automatically admissible, conclusive or sufficient in every jurisdiction. Their evidential value remains subject to the law and assessment of the competent authority.

50. Assignment and change of control

The user may not assign a contract or professional account without authorisation where the assignment would materially change the risk or circumvent a restriction, except where mandatory law provides otherwise.

The Publisher may transfer all or part of its rights and obligations in connection with a restructuring, merger, transfer of business or comparable operation, provided that the user’s mandatory rights are preserved and required information is supplied.

51. Changes to the Terms

The Terms may change to reflect legal, security, technical, commercial or functional changes. The new version states its effective date.

Where a materially adverse change affects an ongoing contractual relationship and the law or a specific commitment requires advance notice, renewed acceptance or a termination right, the corresponding procedure is applied. Urgent changes necessary for security, prevention of abuse or a legal obligation may take effect more quickly where the law permits.

Continued use constitutes implied acceptance only in situations where that mechanism is legally valid and adequate information has been provided.

A new version does not, merely by being published, retroactively alter rights and obligations attached to an earlier period of use, a Transaction already concluded, a service already performed, an amount already due, an event giving rise to liability, incident, breach or earlier dispute. Where new provisions must exceptionally have effect on an ongoing relationship or earlier situation, that effect exists only to the extent permitted or required by applicable law or validly accepted by the parties after sufficiently clear information.

52. Severability, no waiver and entire agreement

If a provision is held invalid or unenforceable, it is disregarded or adapted to the minimum extent necessary without affecting the remaining provisions, unless the overall scheme of the contract makes such separation impossible.

Failure to exercise a right immediately does not constitute a waiver. These Terms and the specific documents expressly incorporated into them form the agreement applicable to their subject matter and replace incompatible earlier statements that were not expressly preserved.

53. Governing law, jurisdiction and dispute resolution

Unless mandatory law or a specific agreement provides otherwise, the relationship with the Publisher is governed by the law of the place of its registered office. This choice does not deprive a Consumer of mandatory protections available under the law applicable to them.

For disputes between professionals, the courts having jurisdiction over the Publisher’s registered office may be designated as competent to the extent such a clause is valid and has been brought to the attention of the party concerned. For Consumers, mandatory jurisdiction rules remain applicable.

Before proceedings, the parties are encouraged to seek a reasonable solution. Where mediation, alternative dispute resolution, a platform mechanism or information about a dispute-resolution body is legally mandatory, the relevant contact details and procedures are provided in the Service or at the appropriate time.

54. Languages and interpretation

The Terms may be offered in several languages. The French version is the internal drafting reference version of the legal corpus. In the event of a translation discrepancy, the French version may be used to interpret the drafting intention to the extent permitted by applicable law.

This rule cannot deprive a user of a mandatory right relating to language, pre-contractual information, transparency or the most favourable interpretation provided by applicable legislation. A translation must not deliberately reduce the protections or obligations provided by the source version.

55. Contact

Official contact details are set out in the Legal Notice. To speed up processing, any request should identify the relevant Service, account or Transaction where relevant and the nature of the request, without unnecessarily transmitting sensitive data.